Not all managed services providers are created equally. While a lot of them are doing high quality, groundbreaking work in an effort to guarantee the care and commitment you need at all times, others are definitely leaving a lot to be desired. There are five core signs in particular that you need to be aware of that all say one thing: It’s time for a change in MSP.
Your MSP Sucks If You Get The Dreaded “We’ll Call You Back”
If you’ve ever experienced a problem with your environment and put in a call to your MSP for help, only to be told that you’re going to get a “call back” at a later time, guess what – your MSP sucks. You should have been handed over to someone who can help you in real-time, not “in one to three days”.
You’re Calling Your MSP Too Often
Another clear sign that your managed services provider sucks is that you’re calling your MSP at all. For the most part, your MSP should be calling YOU to proactively solve small issues before they become much bigger problems. If you’re calling your MSP on a regular basis to take care of little things that should be taken care of without having to ask, there is a problem.
You’re Calling Your Vendors
Your MSP should be the one calling all of your vendors on your behalf, managing any and all relationships on the technical side of the scale. Managed services providers are a one-stop shop in this way. Or at least, they should be.
You’re Updating Your Own Software
One of the key reasons that you’re paying your MSP in the first place is to make sure that you automatically have all updates and you don’t have to worry about an update disrupting your workday. Let’s get one thing clear: updates to properly managed services will be done by your MSP, no exceptions. If you do find yourself consistently updating your own software and having to stop your work, then guess what: your MSP sucks.
You Keep Having the Same Problems
Finally, perhaps the most obvious sign that your MSP sucks is if the same problem is occurring in the same environment on a regular basis. What this means is that your MSP isn’t solving the root of the problem, they’re just putting forward temporary solutions. Some MSP’s solve symptoms, and not the actual problem. This isn’t a way to do business in the modern era where technology is becoming more and more critical on a daily basis. A quality managed services provider will find the root of the fault and fix it, making sure it doesn’t have a chance to rear its ugly head again down the road.
- If you’re having a problem with your environment and your MSP tells you that they’re going to “call you back,” you’re looking at a clear sign that your MSP sucks.
- A good MSP will never make you call them about an issue – they’ll be the ones calling you.
- Quality MSPs will also manage the technical relationship between you and your vendors, so that you don’t have to.