More and more, businesses are turning to managed service providers (MSPs) to handle their IT needs. They just don’t have the time to split their focus so many different ways, so they put their trust in these IT partners. And rightfully so. They are an immense help to businesses with IT technologies, despite what you may have heard. Here are 4 misconceptions about MSPs:
One of the best qualities about managed services is their fixed rate. MSPs consider and evaluate the costs that come with the alternate break-fix model, and they include this in their flat, monthly, subscription-based rate. This allows business owners to budget and pay what they can afford rather than getting hit with unexpected bills when tech problems arise.
MSPs also offer a variety of services for this one fixed rate. Whether you need assistance regarding security, backup and data restoration, the cloud, or VoIP, it’s all available. Considering this, it’s extremely affordable and wise to have this type of IT partner for your company.
If your MSP’s assistance is inconvenient, they are not doing their job right. MSPs offer proactive support, which means that they have software checking your infrastructure 24/7/365 for any potential harm. This is immensely convenient because it saves you time, money, and headaches. It saves you time by fixing the problems remotely. This way, the problem is fixed before it can even cause damage. You also don’t have to roll out the technicians and engineers, so you save money. And it saves you the headache by knowing that your technology is always being monitored and protected.
It’s Unreliable / Inefficient
This couldn’t be further than the truth. Arguably, the strongest quality about managed services is its reliability. The technology that MSPs supply to you are developed by experts from extensive experience and knowledge. They have also been tested and guaranteed to perform efficiently all the time.
Compared to the reactive approach, the proactive approach these services provide saves you an incredible amount of downtime. Nothing is more damaging to productivity than having to halt everything to wait for your technology to be fixed. Managed services never let it get to that point. They have a 24/7/365 help desk as well for any emergency questions or requests that may pop up.
This system is also very efficient by scanning multiple problems at once. This allows for the categorization of more immediate problems to be treated first. It also allows for addressing multiple problems simultaneously. Resolution is achieved much quicker this way, allowing businesses to focus on what they need to.
It forces you to choose between all or nothing
Your MSP partner will work with you to provide you with the services that you need. They will assess your system and custom design a roadmap for you. For example, here at Information Technology Group, we offer complete, in-house, custom designed solutions including design, implementation and installation, training, and full management of all systems. You can also trust that we know what we’re doing because we have full in-house engineering and architecture services.
We really care about your success, as it should be. Considering how important your technology is, MSPs should be seen as partners. We’re more than just your IT safe guys. Don’t hesitate to contact the leading IT provider in Connecticut with any addition questions or concerns you may have.